1Are towels provided or do guests bring their own?
A limited amount of towels are available for our Guests STAYING IN THE HOTEL to use. Day pass guests are encouraged to bring their own. We have towels available at the Snack Bar for $7
2Where are you located?
We are located at 2500 Carlisle Blvd NE in Albuquerque, NM 87110. At the corner of Carlisle and I-40.
3What are the hours for The Hotel Cascada Water Park?
Summer Hours 4pm-9pm Thursdays, 10am to 9pm with a 1 hour break from 3pm-4pm Friday through Sunday, and 10am-3pm Monday . School Year Hours Friday 4pm-9pm, Saturday 10am-3pm (1 hour break) 4pm-9pm, Sunday 10am to 3pm. The operating days and hours are subject to change. See the Operations Calendar for details Call The Hotel Cascada for specific operational days and hours at 505-855-6071. Advance reservations are required
4How long are the wristbands valid for room packages?
Daily color-coded wristbands will be issued at hotel check-in. Wristbands allow access to the Water Park the day of check-in 4:00pm - 9:00pm and 10:00am - 3:00pm day of departure.
5Can The Hotel Cascada Water Park be reserved for parties without an overnight guest room?
The Water Park accepts reservations for birthday parties and group celebration packages. Please contact our Water Park sales office 505-855-6071
6Are day passes available for use at The Hotel Cascada Water Park?
Day Passes are available. Guests 2 and under are free. General Admission Pass (Dry Pass) are $10 per session. Single session passes are $20 and Full day pass is $30 Guests may upgrade their session pass to a day pass for a $10 up charge.
7Is there any place to get food and beverage at The Hotel Cascada Water Park?
The Surf's Up Snack Shack
Projected hours are:
Friday 4pm -8:30pm
Saturday 10am - 3pm & 4pm- 8:30pm
Sunday 10am – 2:30pm
The Altitude Sports Grill and Amped Café are also available in the Hotel.
8Can guests bring their own outside food and drinks into the Water Park?
Due to local ordinances and for public safety, glass containers, coolers, ice chests as well as outside food and beverages of any kind are not permitted inside the park. For guest convenience a concessions stand is located within the Water Park.
9Can baby food be brought into the Water Park?
Only plastic baby bottles maybe brought in to the Park.
10What if my friend wants to come visit us at the Water Park?
All guests entering the Water Park must purchase and wear an admission wristband, including non-swimming spectators.
11What if I have a club or group that wants to experience The Hotel Cascada Water Park?
The Hotel Cascada Water Park is the ultimate place for a group outing! Special packages and rates are available for groups of 10 or more. Advance reservations are required for individuals and groups.
12What happens if a wristband needs to be adjusted or is lost?
Guests with a wristband that is damaged or in need of an adjustment must bring the band to the Hotel Front Desk to get the band replaced at no charge. Lost wristbands will be replaced, after verification, for a fee.
13Are there changing areas and locker facilities available at Water Park?
There are men and women's rest room areas with showers and changing space available in the Water Park, as well as one time use lockers, that are available for a $2 fee.
14What about water safety? Are there lifeguards?
The safety and security of all guests is a top priority for The Hotel Cascada Water Park. Trained, certified lifeguards staff the Water Park as well as supervisors and managers during operating hours. Safety rules are posted in the Park and near attractions as well as on our website. Nevertheless, parents are encouraged to teach their children about water safety prior to visiting the Water Park. Please ensure non-swimmers or weak swimmers wear U.S. Coast Guard Approved life vests. Complimentary life vests are available inside the Water Park on a first-come, first-served basis. No outside personal 'floaties', water wings, inner tubes or water toys maybe brought in to the Park.
15Are there any height and/or weight restrictions for children riding the slides?
For the safety of all children, certain attractions require height requirements, even when accompanied by an adult, as well as weight recommendations.
The FlowRider requires that all body boarders must be 42 inches or taller and all Flowboarders (stand-up) must be 52 inches or taller. The two Large Slides have height restrictions of 48 inches or taller regardless of being accompanied by an adult.
16What is the Water Park's policy on inclement weather?
Your family's safety is our first priority! As a result we follow specific guidelines with regards to inclement weather.
During all severe weather, especially with lightning, some or all attractions may cease operation temporarily.
During a Tornado Watch, Management may decide to close attractions as necessary. When Bernalillo County is under a Tornado Warning the entire Water Park will be cleared and all guests will be advised to take proper precautions regarding tornado safety. Minors without a parent present will be required to take shelter as deemed appropriate by Water Park Management.
In the event that some or all attractions are temporarily shut down for inclement weather, The Hotel Cascada will make every effort to re-open attractions as soon as conditions permit safe operation. Refunds will not be given for inclement weather.
For additional weather-related policies, please ask to speak with a Water Park Manager.
17Are swimming goggles or floatation devices permitted?
Swimming goggles are permitted in the Water Park. Goggles with snorkels attached are prohibited. Floatation devices are not permitted within the Water Park with the exception of U.S. Coast Guard Approved life vests. Children wearing water wings are still required to wear a life vest. No recreational floatation devices are permitted.
18Are there any health restrictions relative to Water Park attractions?
It is recommended that anyone with preexisting medical conditions and women who are pregnant not participate. Guests having an obvious communicable disease, skin eruption, open cut or sore, lesion, eye, ear, nose or throat infection are not permitted in the water. Each guest is encouraged to evaluate his or her own ability to participate.
19Are children that wear regular diapers permitted in the Water Park?
Children who wear diapers are required to wear a swim diaper for health and safety reasons. Swim Diapers are available for purchase at the snack bar. Please use the changing facilities located in the rest rooms to change diapers.
20What is The Hotel Cascada Water Park's reservation and cancellation policy?
Individual reservations must be guaranteed to a major credit card with the first night deposit placed on the card at the time of booking to be considered confirmed. Cancellations made by 48 hours prior to the arrival date will be refunded with a $35 processing fee. Any reservations cancelled after 48 hours prior to scheduled arrival date will be nonrefundable. The same cancellation and guarantee policies apply for Group and Birthday Party Packages.
21What are check-in and check-out hours?
Check-in time is 4:00 p.m. or later. Early check-in requests will be honored as availability allows, but is not guaranteed. Water Park package guests may use the facilities beginning at 4:00pm on the day of check-in.
Check-out time is 11:00 a.m. Guests not in compliance with hotel check-out times will be charged for an additional night's stay. Guests may use the Water Park public changing facilities beginning at the time of opening on the day of their check-out.
We recommend packing a separate, small "beach bag" with goggles, flip flops, etc. for guests enjoying the Water Park before or after hotel check-in/check-out hours.
22Is there a dress code at The Hotel Cascada?
Inside the Park guests wishing to participate in swimming activities must be wearing a lined swim suit. Swimming attire is appropriate when inside the Water Park. Outside of the Park shirts, shoes, and shorts are required. This includes all lobby areas, restaurants, and hotel common areas.